SydneySydneyPerthAdelaideMelbourneBrisbane Mon - Fri 8:30-18:00 1300 793 187 Mon - Fri 5:30-14:00 1300 793 187 Mon - Fri 8:00-16:30 1300 793 187 Mon - Fri 8:30-17:00 1300 793 187 Mon - Fri 7:30-16:00 1300 793 187


Organise/reschedule a payment plan

Navigating the complexities of debt can be overwhelming, but you don’t have to face it alone. By setting up a payment arrangement, you’re taking a proactive step towards lightening the financial load. This structured approach not only makes your debt more manageable but also provides a clear path forward. Remember, every payment is a step closer to financial stability. Begin your journey towards a brighter financial future by completing our form today. Together, we can find a solution that aligns with your capabilities and brings you peace of mind.

Reset Password/Unable to login

We understand the importance of having uninterrupted access to manage and monitor your debt. If you’re facing challenges logging in or have forgotten your password, we’re here to help. Ensuring your security and ease of access is our top priority. By resetting your password or addressing login issues, you can continue to have full control over your debt.

Financial Hardship

Life can present unexpected challenges, and financial hardships can be among the most daunting. If you’re facing difficulties, please know that we’re here to support and work with you. By filling out our financial hardship form, you’re taking a step towards finding a solution tailored to your current circumstances. We believe in understanding, compassion, and collaboration. Let’s navigate these challenging times together and find a way forward that respects your situation and provides relief.

Update your payment details

Keeping your payment details up-to-date ensures that your financial transactions are smooth, secure, and uninterrupted. If your details have changed or are outdated, it’s essential to update them promptly. By doing so, you can avoid any potential disruptions to your direct debit arrangements. Our process is designed to be straightforward and safeguarded, ensuring your information remains confidential. Complete our form to update your payment details, and continue enjoying the hassle-free experience of direct debit.

Report a payment

Your diligent efforts to manage your debt should be accurately reflected in our records. If you’ve noticed that a payment hasn’t been allocated to your file, it’s crucial to bring it to our attention. By reporting missing payments, you help us maintain the integrity and accuracy of your financial records. Our commitment is to ensure that every payment you make is acknowledged and correctly applied. Use our form to report any discrepancies, and we’ll promptly investigate and rectify the situation. Your trust is paramount, and we’re dedicated to upholding it.

We recognise that sometimes discrepancies arise, and you may have valid concerns regarding your debt. If you believe there’s an error or have reasons to dispute the amount or nature of your debt, we’re genuinely committed to listening and understanding. By initiating a dispute through our form, you’re opening a channel for transparent communication and fair resolution. We value the trust you place in us and are dedicated to ensuring that every concern is addressed with thoroughness and respect. Let’s work together towards clarity and mutual understanding.


At ANR, we strive to uphold the highest standards of professionalism and respect. If you feel that you’ve been mistreated or had an experience that didn’t meet these standards, we genuinely want to hear from you. Your feedback is valuable in helping us improve and ensuring that every customer is treated with the dignity and understanding they deserve. Please use our complaint form to share your concerns.

Request Documents

Understanding the specifics of your debt is crucial, and having the right documentation at your fingertips can provide clarity and peace of mind. If you need any documents related to your debt, whether for personal records, verification, or any other purpose, we’re here to assist. Simply use our document request form, and we’ll ensure you receive the pertinent information promptly.

Upload Evidence of Bankruptcy / Other Documentation

Facing financial challenges like bankruptcy can be overwhelming, but we’re here to simplify the process for you. If you have evidence of bankruptcy or other pertinent documents, our secure upload form ensures that your information is handled with the utmost confidentiality and care. By providing us with these documents, you’re paving the way for a more streamlined resolution. Let’s work together to address your financial situation with understanding and efficiency.

Other Request

Whether it’s a unique inquiry, a special consideration, or any other matter, we’re committed to understanding and addressing your needs. Fill in the details, and we’ll ensure your request gets the attention it deserves.

Balance Enquiry

Knowing where you stand is the first step towards financial clarity. If you’re seeking an up-to-date balance or want to understand the specifics of your account, our “Balance Enquiry” form is your direct route to the answers. Submit your request, and we’ll provide you with accurate and timely information, ensuring you’re always informed and in control.